Billing & refund questions
Plan, trial, cancel, and refund questions before and after payment.
#Can I use it for free?
Yes. You can use the basic features as a Guest without signing in, or as Free after you sign in. Choose Plus or Pro if you want to download more often or skip waiting.
#What is the difference between Plus and Pro?
Plus is for people who download often. Pro is for creators and work use. Pro includes unlimited Fast-Track and STT. See the pricing comparison for counts and prices.
#Is there a free trial?
Monthly plans have no free trial. Yearly Plus includes 3 days, and Yearly Pro includes 5 days. Cancel before the trial ends and you will not be charged. If you do not cancel, the yearly plan you chose is billed automatically.
#Do subscriptions renew automatically?
Yes. Monthly and yearly plans both renew automatically. You can cancel the next renewal at any time.
#If I cancel, do I lose access immediately?
No. You can keep the current plan until the last day of the period you already paid for. It will not renew after that.
#Can I change my plan?
Plus to Pro, or Monthly to Yearly, can start immediately. Pro to Plus, or Yearly to Monthly, applies after the current period ends. Remaining value is reflected during checkout.
#Can I get a refund?
After a successful payment, refunds are not given as a rule. Duplicate charges or payment errors can be reviewed by support.
#Do displayed prices include tax?
Displayed prices are the current catalog amounts. Stripe Tax is not implemented yet, so checkout does not add or include a calculated tax line.
#What happens if a payment fails?
If a renewal payment fails, the account switches to Free. A later successful payment can restore the paid plan.
#Where can I ask another billing question?
You can contact support from the Help Center.