Troubleshooting
Check detection, save, files, permissions, and sign-in in that order.
Most issues are resolved by starting playback, checking browser permissions, and confirming the current plan.
#What you can do
#Video is not detected
Start playback and scan again. Not every site is guaranteed.
#Download does not start
Check whether the browser blocked the file and whether the plan allows the save.
#The saved file will not open
Wait until the download finishes, then open it with a normal player. Some formats need another app.
#Browser permissions
Allow the extension and downloads. The extension may be off in a private window.
#Sign-in problems
Allow pop-ups and retry with the same social account.
#How to use
- Reload the page, start playback, and scan again.
- Confirm the browser allows the extension and downloads.
- If it still fails, sign in again or open the support panel.
#Expected result
Most issues come from permissions, late media, or plan limits.
#If it does not work
Do not try Safari or mobile install. Documented channels are Chrome, Firefox, and Edge. If it is still unresolved, use the FAQ or contact support.